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Before You Inquire About the Status of Your Order or When Your Order Will Ship Check Our Shipping Policy and Planting Time-table Map.
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To Contact a Customer Service
Representative at Gardeners' Collection
by email, select the link below.

In order to expedite your inquiry or request, please try to provide as much information and detail as possible - this will save a great amount of time and help us to provide you with more appropriate responses.

Please Make Sure to Provide the
Following Minimum Information:

  • Your Name
  • Your City, State and Zip Code
  • Your Order Number (if applicable)
  • Date of Your Order (if applicable)

Customer Service Representatives will normally be able to address your questions and provide you responses within a day or two of their receipt.

There are instances however, especially during peak planting seasons when we recieve extremely large volumes of email inquiries (in bursts) that may take longer than usual for us to respond to. Please be patient, we will respond as quickly as possible and expect an e-mail response within 2 or 3 business days.

Email Customer Service Now


To place an order,
For customer service or to check on an existing order, please
Call 1-203-857-3800
Monday thru Friday - 9 am to 5 pm EST

Please be aware that during peak gardening season (mid & late spring) our call volume is very high and wait times may be extended. Calling mid-morning or mid-afternoon may be helpful.



Gardeners' Collection
22 S Smith St
Norwalk, CT 06855